HP Hewlett Packard Personal Computer 9096375NOV96528 User Manual

 
Quick Setup & Getting Started  
HP Business PCs and Personal  
Workstations  
 
© Copyright 2009 Hewlett-Packard Development  
Company, L.P. The information contained herein  
is subject to change without notice.  
Microsoft, Windows, Windows Vista, and  
Windows 7 are either trademarks or registered  
trademarks of Microsoft Corporation in the United  
States and/or other countries.  
The only warranties for HP products and services  
are set forth in the express warranty statements  
accompanying such products and services.  
Nothing herein should be construed as  
constituting an additional warranty. HP shall not  
be liable for technical or editorial errors or  
omissions contained herein.  
This document contains proprietary information  
that is protected by copyright. No part of this  
document may be photocopied, reproduced, or  
translated to another language without the prior  
written consent of Hewlett-Packard Company.  
Quick Setup & Getting Started  
HP Business PCs and Personal Workstations  
Second Edition (November 2009)  
Document Part Number: 581003-002  
 
About This Book  
WARNING! Text set off in this manner indicates that failure to follow directions  
could result in bodily harm or loss of life.  
CAUTION: Text set off in this manner indicates that failure to follow directions  
could result in damage to equipment or loss of information.  
NOTE: Text set off in this manner provides important supplemental information.  
Accessing User Guides and HP Diagnostics (Windows systems)  
The menu and books are displayed in the language chosen during initial system  
setup or as specified later in the Windows Regional Settings. If the Regional  
Settings do not match one of the supported languages, the menu and books are  
displayed in English.  
To access HP user guides:  
Select Start > All Programs > HP User Manuals.  
To access Hewlett-Packard Vision Diagnostics:  
Refer to Accessing Hewlett-Packard Vision Diagnostics in this guide.  
To access the Safety and Comfort Guide:  
Select Start > All Programs > HP Safety and Comfort Guide.  
Accessing User Guides (Linux systems)  
Locate the desktop icon labeled HP User Manuals and double-click. Select the  
folder for your language. Select the guide you wish to access.  
How to Check Warranty and Support Entitlement  
Your warranty is available on the hard drive (some models). To access your  
warranty:  
Select Start > All Programs > Warranty  
You may check your warranty entitlement by entering your product model number  
and serial number at:  
HP Care Pack Services registration can be checked at:  
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About This Book  
 
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Table of contents  
Interpreting POST Diagnostic Front Panel LEDs and  
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Quick Setup & Getting Started  
Installing and Customizing the Software  
If your computer was not shipped with a Microsoft operating system, some portions  
of this documentation do not apply. Additional information is available in online help  
after you install the operating system.  
NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded,  
you will be prompted to register the computer with HP Total Care before installing  
the operating system. You will see a brief movie followed by an online registration  
form. Fill out the form, click the Begin button, and follow the instructions on the  
screen.  
CAUTION: Do not add optional hardware or third-party devices to the computer  
until the operating system is successfully installed. Doing so may cause errors and  
prevent the operating system from installing properly.  
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and  
above the monitor to permit the required airflow.  
Installing the Windows Operating System  
The first time you turn on the computer, the operating system is installed  
automatically. This process takes about 5 to 10 minutes, depending on which  
operating system is being installed. Carefully read and follow the instructions on  
the screen to complete the installation.  
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE  
COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer  
during the installation process may damage the software that runs the computer or  
prevent its proper installation.  
NOTE: If the computer shipped with more than one operating system language  
on the hard drive, the installation process could take up to 60 minutes.  
If your computer was not shipped with a Microsoft operating system, some portions  
of this documentation do not apply. Additional information is available in online help  
after you install the operating system.  
Downloading Microsoft Windows Updates  
1. To set up your Internet connection, click Start > Internet Explorer and follow  
the instructions on the screen.  
2. Once an Internet connection has been established, click the Start button.  
3. Select the All Programs menu.  
4. Click on the Windows Update link.  
Installing and Customizing the Software  
 
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In Windows Vista and Windows 7, the Windows Update screen appears.  
Click view available updates and make sure all critical updates are selected.  
Click the Install button and follow the instructions on the screen.  
In Windows XP, you will be directed to the Microsoft Windows Update Web  
site. If you see one or more pop-up windows that ask you to install a program  
from http://www.microsoft.com, click Yes to install the program. Follow the  
instructions on the Microsoft Web site to scan for updates and install critical  
updates and service packs.  
It is recommended that you install all of the critical updates and service packs.  
5. After the updates have been installed, Windows will prompt you to reboot the  
machine. Be sure to save any files or documents that you may have open  
before rebooting. Then select Yes to reboot the machine.  
Installing or Upgrading Device Drivers (Windows systems)  
When installing optional hardware devices after the operating system installation is  
complete, you must also install the drivers for each of the devices.  
If prompted for the i386 directory, replace the path specification with C:\i386, or  
use the Browse button in the dialog box to locate the i386 folder. This action points  
the operating system to the appropriate drivers.  
Obtain the latest support software, including support software for the operating  
system from http://www.hp.com/support. Select your country and language, select  
Download drivers and software (and firmware), enter the model number of the  
computer, and press Enter.  
Customizing the Monitor Display (Windows systems)  
If you wish, you can select or change the monitor model, refresh rates, screen  
resolution, color settings, font sizes, and power management settings. To do so,  
right-click on the Windows Desktop, then click Personalize in Windows Vista and  
Windows 7 or Properties in Windows XP to change display settings. For more  
information, refer to the online documentation provided with the graphics controller  
utility or the documentation that came with your monitor.  
Launching Windows XP from Windows 7  
Windows XP Mode for Windows 7 allows you to install and launch Windows XP  
applications from the Windows 7 taskbar. This feature is available on some  
computer models only.  
To set up from a pre-installed Windows 7 desktop, click Start > Windows Virtual  
PC > Virtual Windows XP and follow the instructions on the screen.  
Accessing Disk Image (ISO) Files  
There are disk image files (ISO files) included on your PC that contain the  
installation software for additional software. These CD image files are located in  
the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an  
installation CD. It is recommended that these disks be created and the software  
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installed in order to get the most from your PC. The software and image file names  
are:  
Corel WinDVD SD and BD – installation software for WinDVD – used to play  
DVD movies  
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic  
activities on your PC  
Setting up Red Hat Enterprise Linux (HP Workstations only)  
HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and  
help HP Linux customers customize their system image. The HPIKL contains the  
HP driver CD and device drivers to successfully setup up the Red Hat Enterprise  
Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently  
Installing with the HP Driver CD  
To install the HP driver CD, see “Installing with the HP Installer Kit for Linux” in the  
HP Workstations for Linux manual at http://www.hp.com/support/  
Installing and Customizing Red Hat-enabled Workstations  
Linux-enabled workstations require the HP Installer Kit and the purchase of a Red  
Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to  
complete the installation of all versions of the Red Hat Enterprise Linux box set that  
have been qualified to work on an HP workstation.  
To use the drivers in the HP Installer kit for Linux other than RHEL, you must  
manually extract the drivers from the HP Driver CD and install them. HP does not  
test the installation of these drivers on other Linux distributions nor does HP support  
this operation.  
Verifying Hardware Compatibility  
To see which Linux versions have been qualified to work on HP Workstations visit  
Setting up Novell SLED (HP Workstations only)  
To set up the SUSE Linux Enterprise Desktop (SLED) on systems preloaded with  
the operating system:  
1. Boot the workstation.  
2. Start the Installation Settings and enter the password, network, graphics, time,  
keyboard settings, and Novell Customer Center Configuration for the  
workstation.  
NOTE: During Installation Settings after the first time after booting the system the  
Novell subscription can be activated from the Novell Customer Center  
Configuration screen. Visit the full Novell Customer Center documentation at  
Setting up Red Hat Enterprise Linux (HP Workstations only)  
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Protecting the Software  
To protect the software from loss or damage, keep a backup copy of all system  
software, applications, and related files stored on the hard drive. Refer to the  
operating system or backup utility documentation for instructions on making backup  
copies of your data files.  
If you cannot create system recovery CDs or DVDs, you can order a recovery disk  
set from the HP support center. To obtain the support center telephone number for  
Hewlett-Packard Vision Diagnostics (Windows systems)  
NOTE: HP Vision Diagnostics is included on CD with some computer models  
only.  
The Hewlett-Packard Vision Diagnostics utility allows you to view information about  
the hardware configuration of the computer and perform hardware diagnostic tests  
on the subsystems of the computer. The utility simplifies the process of effectively  
identifying, diagnosing, and isolating hardware issues.  
The Survey tab is displayed when you invoke HP Vision Diagnostics. This tab shows  
the current configuration of the computer. From the Survey tab, there is access to  
several categories of information about the computer. Other tabs provide additional  
information, including diagnostic test options and test results. The information in  
each screen of the utility can be saved as an html file and stored on a diskette or  
USB flash drive.  
Use HP Vision Diagnostics to determine if all the devices installed on the computer  
are recognized by the system and functioning properly. Running tests is optional  
but recommended after installing or connecting a new device.  
You should run tests, save the test results, and print them so that you have printed  
reports available before placing a call to the Customer Support Center.  
NOTE: Third party devices may not be detected by HP Vision Diagnostics.  
Accessing HP Vision Diagnostics (Windows systems)  
To access HP Vision Diagnostics, you must burn the utility onto a CD or copy it onto  
a USB flash drive then boot to the CD or USB flash drive. It can also be downloaded  
from http://www.hp.com and either burned to CD or installed to a USB flash drive.  
more information.  
NOTE: HP Vision Diagnostics is included with some computer models only.  
If you have already downloaded HP Vision Diagnostics to either a CD or USB Flash  
drive, then begin the following procedure at step 2.  
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1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision  
Diagnostics.ISO to a CD or copy it to a USB flash drive.  
2. While the computer is on, insert the CD in the Optical Drive or USB flash drive  
in a USB port on the computer.  
3. Shut down the operating system and turn off the computer.  
4. Turn on the computer. The system will boot into HP Vision Diagnostics.  
NOTE: If the system does not boot to the CD in the optical drive or to the  
USB flash drive, you may need to change the boot order in the Computer Setup  
(F10) utility. Refer to the Maintenance and Service Guide (English only) for  
more information.  
5. At the boot menu, select either the HP Vision Diagnostics utility to test the  
various hardware components in the computer or the HP Memory Test utility  
to test memory only.  
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility  
that is run as a stand-alone application, outside of HP Vision Diagnostics.  
6. If running HP Vision Diagnostics, select the appropriate language and click  
Continue.  
7. In the End User License Agreement page, select Agree if you agree with the  
terms. The HP Vision Diagnostics utility launches with the Survey tab  
displayed.  
Downloading the Latest Version of HP Vision Diagnostics  
1. Go to http://www.hp.com.  
2. Click the Support & Drivers link.  
3. Select Download drivers and software (and firmware).  
4. Enter your product name in the text box and press the Enter key.  
5. Select your specific computer model.  
6. Select your OS.  
7. Click the Diagnostic link.  
8. Click the Hewlett-Packard Vision Diagnostics link.  
9. Click the Download button.  
NOTE: The download includes instructions on how to create the bootable CD or  
the bootable USB flash drive.  
Turning Off the Computer  
To properly turn off the computer, first shut down the operating system software. In  
Windows Vista, click Start, click the arrow on the lower right corner of the Start  
menu, then select Shut Down. The computer automatically shuts down. In  
Windows 7 and Windows XP Professional, click Start > Shut Down. In Windows  
Turning Off the Computer  
 
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XP Home, click Start > Turn Off Computer. In Linux systems, click Computer >  
Shut Down.  
Depending on the operating system, pressing the power button may cause the  
computer to enter a low-power or “standby” state instead of automatically turning  
the power off. This allows you to conserve energy without closing software  
applications; later, you can start using the computer immediately without having to  
restart the operating system and without losing any data.  
CAUTION: Manually forcing the computer off will cause the loss of any unsaved  
data.  
To force the computer off manually and bypass the “standby state,” press and hold  
the power button for four seconds.  
On some models, you can reconfigure the power button to work in On/Off mode by  
running Computer Setup. Refer to the Maintenance and Service Guide (English  
only) for more information about using the Computer Setup utility.  
Finding More Information  
The following publications are available on the computer hard drive. To access the  
publications, select Start > All Programs > HP User Manuals.  
NOTE: Not all of the publications listed are included on all models.  
Quick Setup & Getting Started—Helps you connect the computer and  
peripheral devices and set up factory-provided software; also includes basic  
troubleshooting information should you encounter any problems during initial  
startup.  
Hardware Reference Guide—Provides an overview of the product hardware,  
as well as instructions for upgrading this series of computers; includes  
information on RTC batteries, memory, and power supply.  
Maintenance and Service Guide (English only)—Provides information on parts  
removal and replacement, troubleshooting, Desktop Management, setup  
utilities, safety, routine care, connector pin assignments, POST error  
messages, diagnostic indicator lights and error codes.  
Safety & Regulatory Information Guide—Provides safety and regulatory  
information that ensures compliance with U.S., Canadian, and various  
international regulations.  
Before You Call for Technical Support  
WARNING! When the computer is plugged into an AC power source, voltage is  
always applied to the system board. To reduce the risk of personal injury from  
electrical shock and/or hot surfaces, be sure to disconnect the power cord from the  
wall outlet and allow the internal system components to cool before touching.  
If you are having problems with the computer, try the appropriate solutions below  
to try to isolate the exact problem before calling for technical support.  
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Run the diagnostics utility. Refer to Hewlett-Packard Vision Diagnostics  
(Windows systems) on page 4 for more information.  
Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer  
to the Maintenance and Service Guide (English only) for more information.  
NOTE: The Drive Protection System (DPS) Self-Test software is available on  
some models only.  
Check the power LED on the front of the computer to see if it is flashing red.  
The flashing lights are error codes that will help you diagnose the problem.  
Refer to the Maintenance and Service Guide (English only) for details.  
If the screen is blank, plug the monitor into a different video port on the  
computer if one is available. Or, change out the monitor with a monitor that  
you know is functioning properly.  
If you are working on a network, plug another computer with a different cable  
into the network connection. There may be a problem with the network plug  
or cable.  
If you recently added new hardware, remove the hardware and see if the  
computer functions properly.  
If you recently installed new software, uninstall the software and see if the  
computer functions properly.  
Boot the computer to the Safe Mode to see if it will boot without all of the drivers  
loaded. When booting the operating system, use “Last Known Configuration.”  
Refer to the comprehensive online technical support at http://www.hp.com/  
Refer to Helpful Hints on page 8 in this guide for more general suggestions.  
Refer to the comprehensive Maintenance and Service Guide (English only)  
for more detailed information.  
To assist you in resolving problems online, HP Instant Support Professional Edition  
provides you with self-solve diagnostics. If you need to contact HP support, use  
HP Instant Support Professional Edition's online chat feature. Access HP Instant  
Support Professional Edition at: http://www.hp.com/go/ispe.  
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for  
the latest online support information, software and drivers, proactive notification,  
and worldwide community of peers and HP experts.  
If it becomes necessary to call for technical assistance, be prepared to do the  
following to ensure that your service call is handled properly:  
Be in front of your computer when you call.  
Write down the computer serial number and product ID number, and the  
monitor serial number before calling.  
Spend time troubleshooting the problem with the service technician.  
Before You Call for Technical Support  
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Remove any hardware that was recently added to your system.  
Remove any software that was recently installed.  
NOTE: For sales information and warranty upgrades (HP Care Pack), call your  
local authorized service provider or dealer.  
Helpful Hints  
If you encounter problems with the computer, monitor, or software, see the following  
list of general suggestions before taking further action:  
Check that the computer and monitor are plugged into a working electrical  
outlet.  
Check to see that the voltage select switch (some models) is set to the  
appropriate voltage for your region (115V or 230V).  
Check to see that the computer is turned on and the green power light is on.  
Check to see that the monitor is turned on and the green monitor light is on.  
Check the Power LED on the front of the computer to see if it is flashing. The  
flashing lights are error codes that will help you diagnose the problem. Refer  
to the Maintenance and Service Guide (English only) for details.  
Turn up the brightness and contrast controls of the monitor if the monitor is  
dim.  
Press and hold any key. If the system beeps, then the keyboard should be  
operating correctly.  
Check all cable connections for loose connections or incorrect connections.  
Wake the computer by pressing any key on the keyboard or pressing the power  
button. If the system remains in suspend mode, shut down the computer by  
pressing and holding the power button for at least four seconds. Then press  
the power button again to restart the computer. If the system will not shut down,  
unplug the power cord, wait a few seconds, then plug it in again. The computer  
will restart if automatic start on power loss is set in Computer Setup. If it does  
not restart, press the power button to start the computer.  
Reconfigure your computer after installing a non–plug and play expansion  
board or other option.  
Be sure that all the needed device drivers have been installed. For example,  
if you are using a printer, you need a driver for that model printer.  
Remove all bootable media (diskette, CD, or USB device) from the system  
before turning it on.  
If you have installed an operating system other than the factory-installed  
operating system, check to be sure that it is supported on the system.  
If the system has multiple video sources (embedded, PCI, or PCI-Express  
adapters) installed (embedded video on some models only) and a single  
monitor, the monitor must be plugged into the monitor connector on the source  
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selected as the primary VGA adapter. During boot, the other monitor  
connectors are disabled and if the monitor is connected into these ports, the  
monitor will not function. You can select which source will be the default VGA  
source in Computer Setup.  
CAUTION: When the computer is plugged into an AC power source, there is  
always voltage applied to the system board. You must disconnect the power cord  
from the power source before opening the computer to prevent system board or  
component damage.  
Basic Troubleshooting  
You can find troubleshooting information in the comprehensive Maintenance and  
Service Guide (English only) available under the reference library at  
http://www.hp.com/support. Select your country and language, select See support  
and troubleshooting information, enter the model number of the computer, and  
press Enter.  
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes  
If you see flashing LEDs on the front of the computer or if you hear beeps, see the  
Maintenance and Service Guide (English only) for interpretation and recommended  
action.  
Using, Updating, and Maintaining Your PC (Windows 7  
Systems)  
Systems with Windows 7 provide a centralized location to easily manage your PC,  
including the following:  
View or change your computer name and other system settings  
Add a device or printer and change other system settings  
Get help and support for your specific model  
Install HP support software for your computer  
Purchase supplies and accessories for your computer  
To access the centralized PC management location, click Start > Devices and  
Printers then double-click on the picture of your PC.  
Basic Troubleshooting  
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