HP Hewlett Packard Home Theater Server KPEC992M User Manual

User’s Guide/Warranty and Support Guide  
HP Media Center Extender  
 
Media Center Extender Users Guide  
System Requirements  
The Media Center Extender has the following system requirements:  
Must have an HP Media Center PC or HP Digital Entertainment Center running Windows XP Media  
Center Edition 2005.  
Must have a high speed network connection between the HP Media Center PC or HP Digital Entertainment  
Center and the Media Center Extender device. If you are using a wireless network, the HP Media Center PC  
or HP Digital Entertainment Center must still be connected to the network with an Ethernet cable. The Media  
Center Extender can be wireless (additional Media Center Extenders must be wired, see the following table).  
Only approved wireless routers may be used. For more information about approved routers, go to  
The HP Media Center PC or HP Digital Entertainment Center must have at least a 2.8GHz processor with  
256MB RAM to power one Media Center Extender device. An HP Media Center PC or HP Digital  
Entertainment Center can support multiple Media Center Extender devices simultaneously based on the below  
table:  
HP Media Center PC or  
HP Digital Entertainment  
Center CPU speed  
HP Media Center PC or  
HP Digital Entertainment  
Center Memory  
Media Center  
Extender devices  
1
2.8 GHz  
2.8 GHz  
3.4 GHz  
256 MB  
512 MB  
1 GB  
2
3–5  
IMPORTANT! When using multiple Media Center Extenders over a wireless network, only one Media Center  
Extender may be wireless. All others must be connected to the network with an Ethernet cable. In addition,  
even with additional wired extenders, network bandwidth limitations may impact system performance,  
especially when using video files.  
For more information and help  
More information about Media Center Extender is available on the HP Media Center PC or HP Digital  
Entertainment Center.  
To open Media Center Extender Help  
1 Go to the HP Media Center PC or HP Digital Entertainment Center.  
2 On the Start menu, point to All Programs, point to Accessories, point to Media Center, and then  
click Media Center Extender Help.  
NOTES  
Use the Contents tab to display the table of contents. You can browse by feature area.  
Use the Search tab to find a specific word. Type the term you want to find, and then press ENTER to  
get a list of topics that contain that term.  
Use the Index tab to see a list of commonly used terms. Click the term to see the topics associated with  
a specific term.  
 
Media Center Extender Tools  
Three tools are available for you to maintain the Media Center Extender and monitor its performance. These  
tools are installed onto the HP Media Center PC or HP Digital Entertainment Center.  
Media Center Extender Manager  
Use the Media Center Extender Manager to add another Media Center Extender to your HP Media Center PC  
or HP Digital Entertainment Center, or to update the software for the Media Center Extender.  
To use the Media Center Extender Manager, go to the HP Media Center PC or HP Digital Entertainment Center  
and, on the Start menu, point to All Programs, point to Accessories, point to Media Center, and then  
click Media Center Extender Manager.  
IMPORTANT! You should only update the Media Center Extender if you are absolutely sure you should do so.  
If you are having problems with your Media Center Extender and believe you need an update, contact HP for  
more information.  
Media Center Extender Network Performance Tuner  
The Media Center Extender Network Performance Tuner tests how well your wireless network supports the  
Media Center Extender. If you have problems receiving video information such as Live TV or Recorded TV on  
the Media Center Extender, use the Network Performance Tuner to determine the strength of the network signal  
and capacity. In addition, the Network Performance Tuner provides information about how to improve network  
performance between the Media Center Extender and the HP Media Center PC or HP Digital Entertainment  
Center.  
To use the Media Center Extender Manager, go to the HP Media Center PC or HP Digital Entertainment Center  
and, on the Start menu, point to All Programs, point to Accessories, point to Media Center, and then  
click Media Center Extender Network Performance Tuner.  
Media Center Extender Resource Monitor  
To quickly see the status of system sources in use by the Media Center Extender, use the Media Center  
Extender Resource Monitor. This tool shows you the status of four important HP Media Center PC or HP Digital  
Entertainment Center resources: CPU Use, Disk Usage, Network Usage, and Memory Available.  
If an experience you are using on the Media Center Extender such as watching TV suddenly worsens, check  
the Media Center Extender Resource Monitor to see if the HP Media Center PC or HP Digital Entertainment  
Center is running low on one of these resources. You can use the Turn On Notifications option to have the  
Media Center Extender Resource Monitor notify you if one of the resources is beginning to reach its maximum  
level.  
To use the Media Center Extender Resource Monitor, go to the HP Media Center PC or HP Digital  
Entertainment Center and, in the notifications area, right-click the Media Center Extender Resource Monitor  
icon. Then select Show System Resources.  
STANDBY button  
The STANDBY button located on the front of the Media Center Extender can be pressed to turn the Media  
Center Extender on or place the Media Center Extender on standby.  
 
Windows Media Center START button  
The Windows Media Center START button is a green button located on the front panel of the Media Center  
Extender. Press the button to display the Media Center Start page on the Media Center Extender. No matter  
what page you are viewing, you can press the button to return to the Start page.  
NOTE: The Media Center START button on the front of the Media Center Extender works the same as the  
Media Center Start button on the remote control.  
Arrow keys  
On the front panel of the Media Center Extender you will find four arrow keys (Up, Down, Left, and Right or  
four related arrow buttons) that can be used for navigation in the menus. These arrow keys are identical to the  
arrow keys on the remote control.  
There are two additional navigation buttons, BACK and ENTER. The BACK button navigates to the previous  
page on screen while the ENTER button selects buttons on screen. These buttons are identical to the BACK and  
OK buttons on the remote control.  
Power Light  
On the front of the Media Center Extender, the power light shows the current status of the Media Center  
Extender. The power light will display one of three colors (green, red, and yellow) and the light will either be  
solid, flashing slowly, or flashing quickly. The table below lists the status of the lights and what they represent.  
Power Light Status  
Solid green  
Extender Status  
Starting up  
Solid green  
Normal operation  
Extender software is updating  
Extender is resetting  
A system failure has occurred  
Test mode  
Fast blinking green  
Fast blinking yellow  
Fast blinking red  
Slow blinking green (on/off)  
A separate red light on the front panel of the Media Center Extender displays when an infrared (IR) command  
is received from the remote control. The light displays only when a command is accepted.  
Rear Panel  
The rear panel of the Media Center Extender includes the following ports (connections) and switches:  
Port/Switch  
Ethernet port  
Audio ports  
Use  
Connect an Ethernet cable to this port if you are using a wired (Ethernet) home network.  
Red and white ports for right and left audio output cables.  
Not used at this time.  
Universal Serial Bus  
(USB) port  
Video Selection  
switch  
Set this switch to match the type of cable you used to connect the Media Center Extender  
to your TV or other video component. If you have connected the Media Center Extender  
to your TV using component video cables, set this switch to Component. If you used an  
S-video cable or a composite video cable, set this switch to S-video.  
Ethernet switch  
Under normal circumstances, this switch is not used. If you need to use a crossover cable  
to connect the Media Center Extender to the HP Media Center PC or HP Digital  
Entertainment Center, this switch should be in the OUT position.  
 
Troubleshooting  
The Media Center Extender might display an error code on screen such as the following picture:  
If this screen appears, the number in the triangle on the lower-left corner will be a 1, 2, 3, or 4. Use the  
following table to determine what the error means and action you need to take to correct the error.  
Error  
Code Error  
Action Required  
1
2
3
The Media Center Extender is defective and must  
Contact HP to determine how to return the Media  
Center Extender.  
be returned for repair.  
The Media Center Extender software is either  
damaged or missing and must be restored.  
Contact HP for information about restoring your  
Media Center Extender software.  
The Media Center Extender software update is  
incorrect or the HP Media Center PC or HP Digital  
Entertainment Center is not ready to upgrade.  
Contact HP for more information about updating  
the Media Center Extender software.  
4
There is a problem with the Media Center Ethernet  
connection or the Ethernet cable is defective.  
Make sure the Ethernet cable is properly installed  
or replace the Ethernet cable with another one.  
Update and Restore  
You should update the Media Center Extender only if you are absolutely sure you should do so. If you are  
having problems with your Media Center Extender and believe you need an update, contact HP for more  
information.  
This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of  
such technology outside of this product is prohibited without a license from Microsoft Corporation or an  
authorized Microsoft Corporation subsidiary.  
 
Don’t Forget to Register!  
Registration is quick, easy and offers:  
E-mail updates containing notifications about product enhancements, the most recent support alerts, and  
driver updates specific to the product(s) you own.  
The HP newsgram, our monthly online magazine packed full of product news, support tips, project ideas,  
and much more. Visit us at: http://subscription.support.hp.com  
Where to Get Help  
HP offers a wide variety of service and support options, which are available around the clock for HP  
customers with products that are either in or out of warranty.  
Options to use when you need help:  
1 Check the setup poster and product documentation for help with setting up and using your product.  
2 HP Customer Care Web support. For Product information, driver updates, troubleshooting and much  
3 Email a support specialist to solve your problem. Available through the HP Customer Care  
support & drivers: http://www.hp.com/support  
4 If you have not solved the problem, call HP Total Care by phone 24 hours a day, seven days a week in  
English, Spanish (U.S. only) and French (CA only) at  
1-(800)-474-6836 [1-(800) HP invent] (U.S. & Canada)  
Or  
905-206-4663 (local to Mississauga)  
When you call, please have your product model number, serial number, and date of purchase available.  
Telephone support is free during your limited warranty period.  
 
Warranty and License Information  
HP Total Care  
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a  
question or if a problem arises, we offer extensive service and support options around the clock to better  
handle your needs. For more information on your support and services options visit:  
When should I contact HP phone service and support?  
You either do not have Internet access, or cannot connect to the Internet to use the HP Customer Care Web  
support site to email a support specialist.  
There is obvious damage or a mechanical breakdown with your product and it does not work.  
HP Total Care Technical Agents are available 24 hours a day in English, Spanish (U.S. only), and French  
(CA only) via:  
1-(800)-474-6836 [1-(800) HP invent] or 905-206-4663 (local to Mississauga) to provide  
expert assistance.  
NOTE: Support options, availability and hours vary by product, country/region, and language and are  
subject to change.  
If Necessary: Get Repair  
Customer-replaceable Parts  
You can easily replace many of external Media Center Extender parts yourself. This is the fastest method of  
repair, where the part is conveniently sent with next-day service to your home or business. We pay the  
shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you  
have questions, call us for assistance. This service is free for the duration of the hardware warranty period.  
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of  
the part if the failed part is not returned within thirty (30) days.  
Availability of this program may vary depending on your country/region.  
Advanced Unit Replacement Warranty Service  
Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the  
advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement  
product directly to you. On receiving the replacement unit, you will be required to return the defective unit  
back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally  
fifteen (15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to  
return the defective unit may result in HP billing you for the replacement product.  
Software Support  
HP provides technical software support for ninety (90) days from the date of purchase. This support includes  
assistance with installation, setup, and basic configuration of software included by HP with the PC, excluding  
system optimization, customization and network configuration. Support for technical issues caused by viruses  
or spyware is available for a fee.  
 
HP Out-of-Warranty Support Options  
Even after your warranty has ended, HP can still provide you with service and support options:  
For Visa and MasterCard holders in the United States or calls from Canada, please call  
1-(800)-474-6836 [1-(800) HP invent] or 905-206-4663 (local to Mississauga).  
1 time technical support, $40* U.S. per call  
1 year unlimited technical support $75* U.S.  
*Prices are subject to change without notice and may vary based on your product.  
Fees are charged to your Visa or MasterCard.  
Protect Your Investment  
Obtaining a Warranty Upgrade  
Upgrade your standard factory warranty to two or three years with an Extended Service Plan. Service  
coverage begins on product purchase date and you must purchase the service within the first year after  
purchasing the product. The hardware service offering will be determined based on the outcome of system  
self-test programs run by the customer through the initial call to HP Total Care.  
For more information please visit:  
or call: 1-(866)-234-1377  
Recycle — HP Planet Partners  
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your  
old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take  
back all makes and models. Visit our Web site to find out how easy it is to recycle:  
Hardware Limited Warranty  
General Terms  
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the  
manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements.  
In addition, you may also have other legal rights under applicable local law or special written agreement  
with HP.  
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES OR  
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS  
NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW  
ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. Some states or countries/regions do not  
allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or  
consequential damages for consumer products. In such states or countries/regions, some exclusions or  
limitations of this Limited Warranty may not apply to you.  
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY  
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.  
 
This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region  
where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth  
in this Limited Warranty. However, warranty service availability and response times may vary from  
country/region to country/region and may also be subject to registration requirements in the country/region  
of purchase. If so, your HP authorized service provider can provide you with details.  
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively  
referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard  
Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively  
referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is  
limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT  
include any software applications or programs; non-HP products or non-HP branded peripherals. All non-HP  
products or non-HP branded peripherals external to the HP Hardware Product — such as external storage  
subsystems, displays, printers and other peripherals — are provided “AS IS” without HP warranty. However,  
non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.  
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects  
in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty  
Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated  
sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase  
or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty  
service. You are entitled to hardware warranty service according to the terms and conditions of this document  
if a repair to your HP Hardware Product is required within the Limited Warranty Period.  
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be  
manufactured using new materials or new and used materials equivalent to new in performance and  
reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts  
equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has  
been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for  
ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are  
replacing or in which they are installed, whichever is longer.  
During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All  
component parts or hardware products removed under this Limited Warranty become the property of HP. In  
the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to  
provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware  
Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest)  
instead of a replacement. This is your exclusive remedy for defective products.  
Exclusions  
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-  
FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO  
FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.  
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product  
from which the serial number has been removed or that has been damaged or rendered defective (a) as a  
result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other  
external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped  
with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site  
preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service  
by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user  
replaceable HP or HP approved parts if available for your product in the servicing country/region.  
 
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE  
OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR  
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA  
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT  
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE  
MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY  
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS  
MANUFACTURED.  
Exclusive Remedy  
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE  
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE  
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR  
AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR  
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN  
CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions  
of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.  
Limitation of Liability  
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER  
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE  
PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT  
MALFUNCTION IN CONDITIONS OF NORMAL USE.  
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE  
PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR  
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD  
PARTY OR MADE BY YOU FOR A THIRD PARTY.  
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS  
LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A  
CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR  
AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP  
OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION  
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.  
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT  
MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED  
TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS  
Limited Warranty Period  
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of  
purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in  
writing.  
Limited Warranty Period  
and Service Delivery Method*  
Products  
Hardware:  
Original Systems  
1 year parts / 1 year labor  
1 year  
Technical phone assistance to diagnose potential hardware issues —  
*Warranty Service indicated in this table reflects base level warranty offerings.  
Enhancements to base warranty may be included with your HP Hardware Product. For  
current warranty information, contact the nearest HP Sales office.  
 
Types of Warranty Service  
To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be  
directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics  
tests, or use HP remote support solutions where applicable.  
HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP.  
If you choose not to deploy available remote support capabilities, you may incur additional costs due to  
increased support resource requirements. Listed below are the types of warranty support service that may be  
applicable to the HP Hardware Product you have purchased.  
Advanced Unit Replacement Warranty Service  
Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the  
advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement  
product directly to you. On receiving the replacement unit you will be required to return the defective unit back  
to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen  
(15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the  
defective unit may result in HP billing you for the replacement product.  
Customer Self Repair Warranty Service  
In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair  
warranty service. If applicable, HP will determine in its sole discretion that Customer Self Repair is the  
appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill  
your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and  
the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be  
sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and  
documentation. If further assistance is required, call the HP Technical Support Center and a technician will  
assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the  
defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must  
be returned with the associated documentation in the provided shipping material. Failure to return the  
defective product may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay  
all shipping and part return costs and determine the courier/carrier to be used. If Customer Self Repair applies  
to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on  
this warranty service on the HP Web site at: http://www.hp.com/support  
Service Upgrades  
HP has a range of additional support and service coverage for your product that can be purchased locally.  
However, some support and related products may not be available in all countries/regions. For information on  
availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at:  
Options and Software Limited Warranties  
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the  
Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your  
HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period  
specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or  
for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed,  
whichever period is the longer, but not to exceed three (3) years from the date you purchased the HP Option.  
The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller.  
Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start  
date. See your HP Option Limited Warranty for more details. Non-HP options are provided “AS IS”. However,  
non-HP manufacturers and suppliers may provide warranties directly to you.  
 
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE  
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING  
ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED “AS IS”.  
HP’s only warranty obligations with respect to software distributed by HP under the HP brand name are set  
forth in the applicable end-user license or program license agreement provided with that software. If the  
removable media on which HP distributes the software proves to be defective in materials or workmanship  
within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for  
replacement. For blank tape removable media please refer to the following Web site:  
TechSupport/Document.jsp?objectID=lpg50101  
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.  
Software Technical Support  
Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software  
purchased from HP is available from HP via multiple contact methods, including electronic media and  
telephone, for ninety (90) days from date of purchase. See “Contacting HP” for online resources and  
telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).  
Software Technical Support includes assistance with:  
Answering you installation questions (how to, first steps, and prerequisites).  
Setting up and configuring the software (how-to and first steps). Excludes system optimization,  
customization and network configuration.  
Interpreting system error messages.  
Isolating system problems to software usage problems.  
Obtaining support pack information or updates.  
Software technical support does NOT include assistance with:  
Generating or diagnosing user generated programs or source codes.  
Installation of non-HP products.  
Contacting HP  
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do  
not solve the problem, you can receive support by doing the following:  
Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support  
Be sure to have the following information available before you call HP:  
Product serial number, model name, and model number  
Applicable error messages  
Add-on options  
Operating system  
Third-party hardware or software  
Detailed questions  
 
DECLARATION OF CONFORMITY  
According to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s Name:  
Hewlett-Packard Company  
Manufacturer’s Address:  
Hewlett-Packard Company  
10500 Ridgeview Court  
Cupertino, CA 95014  
declares, that the product(s)  
Product:  
Personal computer  
Model Number(s):  
S0000, SR1000, SA3000, m000, m1000, m5000, d1000, a000,  
t000, 8000, 9000, x5000 series  
All  
Product Options:  
conforms to the following Product Specifications:  
Safety:  
IEC 60950: 1999 / EN60950: 2000  
IEC 60825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED)  
GB4943: 2001  
EMC:  
CISPR 22: 1997 / EN 55022: 1998 +A1 Class B  
CISPR 24: 1997 / EN 55024: 1998  
IEC 61000-3-2:2000 / EN 61000-3-2: 2000  
IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001  
GB9254: 1998  
FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2  
AS/NZS CISPR 22: 2002  
Telecom:  
Radio:  
TBR 21: 1998, EG 201 121: 1998  
ETSI 300-826 General EMC requirements for Radio equipment.  
ETSI 300-328 Technical requirements for Radio equipment.  
Supplementary Information:  
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive  
89/336/EEC and the R&TTE Directive 1999/5/EC and carries the “CE Marking “ accordingly.  
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device  
may not cause harmful interference, and (2) this device must accept any interference received, including interference  
that may cause undesired operation.  
Cupertino, CA USA  
Aug. 1, 2004  
Signature / Manager: ___________________________________________  
Ervin Gomez, Hardware Quality Eng. Manager  
For regulatory compliance information only, contact:  
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130  
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany  
(FAX: +49-7031-14-3143)  
North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010  
Phone: (408)-343-5000  
 
Regulatory and Safety Information  
WARNING: Text set off in this manner indicates that failure to follow directions could result in  
damage to equipment, loss of information, bodily harm, or loss of life.  
WARNING: Please read the “Additional Safety Information” located later in this document  
before installing and connecting your device to the electrical power system.  
FCC Regulatory and Safety Information (USA Only)  
Federal Communications Commission (FCC) Radio Frequency Interference Statement  
WARNING: This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation. If  
this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet that is on a circuit different from the receiver.  
Consult the dealer or an experienced radio/TV technician for help.  
The system RFI and Radiated Immunity tests were conducted with supported peripheral devices  
and shielded cables, such as those you receive with your system. Changes or modifications not  
expressly approved by the manufacturer could void the user’s authority to operate the  
equipment. To comply with the limits for an FCC Class B computing device, always use shielded  
signal cables and the power cord supplied with this unit.  
WARNING: When using this device, basic safety precautions should always be followed to  
reduce the risk of fire, electric shock, and injury to persons, including the following:  
Do not use this product near water; for example, near a bathtub, wash bowl, kitchen sink,  
or laundry tub, in a wet basement, or near a swimming pool.  
Avoid using this product during an electrical storm. There may be a remote risk of electric  
shock from lightning.  
Do not use this product to report a gas leak in the vicinity of the leak.  
Always disconnect the modem cable before opening the equipment enclosure or touching an  
uninsulated modem cable, jack, or internal components.  
If this product was not provided with a telephone line cord, use only No. 26 AWG or larger  
telecommunication line cord in order to reduce the risk of fire.  
Do not plug a modem or telephone cable into the Network Interface Card (NIC) receptacle.  
SAVE THESE INSTRUCTIONS  
 
Additional Safety Information  
This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no  
direct connection to earth, according to IEC 60950).  
AC Power Safety Warning  
WARNING: Install the device near an AC outlet. The AC power cord is your device’s main AC  
disconnecting device and must be easily accessible at all times. For your safety, the power cord  
provided with your device has a grounded plug. Always use the power cord with a properly  
grounded wall outlet, to avoid the risk of electrical shock.  
WARNING: For your safety, always unplug the device from its power source and from any  
telecommunications systems (such as telephone lines), networks, or modems before performing  
any service procedures. Failure to do so may result in personal injury or equipment damage.  
Hazardous voltage levels are inside the power supply and modem of this product.  
© 2004 Hewlett-Packard Development Company, L.P.  
Printed in  
 

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